The device may have already passed the check for update. Alternatively some older builds have to be updated manually.
Resolution: Plug the device into a port that has an internet connection and restart the device. Some devices that are on a very old build will have to manually force the update by going to https://netool.io/updatenow/ and submitting your devices IP address.
Need help with a resolution?
Send a ticket to our Help Desk or email us at help@netool.on.spiceworks.com
Or comment below
Thank you sir for your quick response. I will try this.