Switch information not populating?

Resolution: LLDP or CDP must be enabled within your switch. Some switches do not have LLDP enabled by default and you will have to turn it on. Please see your switch’s product manual to see how to enable LLDP.   Need help with a resolution?  Send a ticket to our Help Desk or email us at help@netool.on.spiceworks.com Or comment […]

Device wont update to current build?

The device may have already passed the check for update. Alternatively some older builds have to be updated manually. Resolution: Plug the device into a port that has an internet connection and restart the device. Some devices that are on a very old build will have to manually force the update by going to https://netool.io/updatenow/ and […]