Our ethernet jack has been changed and tightened up a bit to accommodate finesse and alleviate damages to the pins from inserting plugs with brute force / misuse. Start the insertion of the plug at an angle rather than head on and your plug should insert easily and snap securely. If you are still having […]
Did you know you can focus your netool.io for specific tasks with the Toggles and Timers menus? Toggling off scans you do not currently need can greatly reduce overall scan times. 1.) Go to settings (sprocket) 2.) Tap on Toggle Switches 3.) Tap the green Toggles for each scan you don’t need right now. 4.) […]
After connecting to the device via the devices menu your netool.io cannot find the newest update. Resolution: Make sure you have auto updates and internet ping toggled on. Unplug the ethernet cable and plug it back in while on the update screen. If the update still does not come up, toggle off scan features (example: tagged […]
Resolution: The firmware has to be updated as well. The device is in fact connected. Go to settings (sprocket) and then Updates. If it does not find the firmware update after a minute of searching, disconnect the ethernet cable with internet and reconnect it.
netool.cloud is back up.
Resolved an issue that was causing some CDP packets to not be detected.
Some devices WIFI names were changed to netool-DEFAULT from its original name after updating. Resolution: Go to your setting (sprocket) then WIFI settings and hit “apply” and then “Do IT!”. You will then be instructed to reconnect to the devices WIFI. This will reset the WIFI name back to its original name. I will update […]
Shows “Off Line” on main information screen. Resolution: After connecting to the Netool Wi-Fi network, a notification appears on the phone, indicating the Wi-Fi connection does not have an internet connection. Tap on the notification, which opens a dialog asking whether you would like to stay connected to the network or not. Select to stay […]
Resolution: LLDP or CDP must be enabled within your switch. Some switches do not have LLDP enabled by default and you will have to turn it on. Please see your switch’s product manual to see how to enable LLDP. Need help with a resolution? Send a ticket to our Help Desk or email us at firstname.lastname@example.org Or comment […]
Resolution: Reset the device. Insert a pin or paper clip into the hole next to the charge port. This will reset the name of your device to netool_default Need help with a resolution? Send a ticket to our Help Desk or email us […]