During this time we are following guidelines to keep our staff safe while still being able to provide you with your order. We have reduced our office staff to the shipping manager only. We have stock and are ready to ship. We are asking for 1-2 business days to ship out your order so we […]
BUILD 59 This update brings you some improvements and a feature request. Android APP version 1.8 iOS APP version 1.8 MAC OS APP version 1.8 Windows APP version 1.8 Manually connect to a Tagged VLAN Click here to find out more! Devices Menu The devices menu now displays locally and LAN connected Netool’s […]
Our ethernet jack has been changed and tightened up a bit to accommodate finesse and alleviate damages to the pins from inserting plugs with brute force / misuse. Start the insertion of the plug at an angle rather than head on and your plug should insert easily and snap securely. If you are still having […]
BUILD 56 Its a big one and a sign of bigger things to come. No time to waste lets get into it. Android App version 1.7.2 iOS App version 1.7.1 Capture to PCAP (USB) NTP Client Settings DHCP Indication, release and renew. CDP/LLDP Switch Description STP Details Changes to History Capture to PCAP (USB) mode. […]
Did you know you can focus your netool.io for specific tasks with the Toggles and Timers menus? Toggling off scans you do not currently need can greatly reduce overall scan times. 1.) Go to settings (sprocket) 2.) Tap on Toggle Switches 3.) Tap the green Toggles for each scan you don’t need right now. 4.) […]
The Dev team has been slugging away at things and their hard work pays off in todays releases. Lets take a quick look. Windows and MacOS – Beta We are looking for more feedback before we can say these are out of beta. Get those here: MacOS beta download Windows beta download If you notice […]
Units can become blemished during manufacturing or during the quality control process itself. Blemished units are new and are not refurbished. The hardware and device work perfectly.
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After connecting to the device via the devices menu your netool.io cannot find the newest update. Resolution: Make sure you have auto updates and internet ping toggled on. Unplug the ethernet cable and plug it back in while on the update screen. If the update still does not come up, toggle off scan features (example: tagged […]
Resolution: The firmware has to be updated as well. The device is in fact connected. Go to settings (sprocket) and then Updates. If it does not find the firmware update after a minute of searching, disconnect the ethernet cable with internet and reconnect it.