Name changed to netool_DEFAULT after build update?

Some devices WIFI names were changed to netool-DEFAULT from its original name after updating. Resolution: Go to your setting (sprocket) then WIFI settings and hit “apply” and then “Do IT!”. You will then be instructed to reconnect to the devices WIFI. This will reset the WIFI name back to its original name.   I will update […]

Android 6.0.1 or above device not connecting to your Netool?

Shows “Off Line” on main information screen.  Resolution: After connecting to the Netool Wi-Fi network, a notification appears on the phone, indicating the Wi-Fi connection does not have an internet connection. Tap on the notification, which opens a dialog asking whether you would like to stay connected to the network or not. Select to stay […]

Switch information not populating?

Resolution: LLDP or CDP must be enabled within your switch. Some switches do not have LLDP enabled by default and you will have to turn it on. Please see your switch’s product manual to see how to enable LLDP.   Need help with a resolution?  Send a ticket to our Help Desk or email us at help@netool.on.spiceworks.com Or comment […]

Device wont update to current build?

The device may have already passed the check for update. Alternatively some older builds have to be updated manually. Resolution: Plug the device into a port that has an internet connection and restart the device. Some devices that are on a very old build will have to manually force the update by going to https://netool.io/updatenow/ and […]