After connecting to the device via the devices menu your netool.io cannot find the newest update. Resolution: Make sure you have auto updates and internet ping toggled on. Unplug the ethernet cable and plug it back in while on the update screen. If the update still does not come up, toggle off scan features (example: tagged […]
Resolution: The firmware has to be updated as well. The device is in fact connected. Go to settings (sprocket) and then Updates. If it does not find the firmware update after a minute of searching, disconnect the ethernet cable with internet and reconnect it.
netool.cloud is back up.
Resolved an issue that was causing some CDP packets to not be detected.
Some devices WIFI names were changed to netool-DEFAULT from its original name after updating. Resolution: Go to your setting (sprocket) then WIFI settings and hit “apply” and then “Do IT!”. You will then be instructed to reconnect to the devices WIFI. This will reset the WIFI name back to its original name. I will update […]
Shows “Off Line” on main information screen. Resolution: After connecting to the Netool Wi-Fi network, a notification appears on the phone, indicating the Wi-Fi connection does not have an internet connection. Tap on the notification, which opens a dialog asking whether you would like to stay connected to the network or not. Select to stay […]
Resolution: LLDP or CDP must be enabled within your switch. Some switches do not have LLDP enabled by default and you will have to turn it on. Please see your switch’s product manual to see how to enable LLDP. Need help with a resolution? Send a ticket to our Help Desk or email us at firstname.lastname@example.org Or comment […]
Resolution: Reset the device. Insert a pin or paper clip into the hole next to the charge port. This will reset the name of your device to netool_default Need help with a resolution? Send a ticket to our Help Desk or email us […]
The device may have already passed the check for update. Alternatively some older builds have to be updated manually. Resolution: Plug the device into a port that has an internet connection and restart the device. Some devices that are on a very old build will have to manually force the update by going to https://netool.io/updatenow/ and […]
The device options are all on by default. Resolution: Turn off the options you are not currently testing for or change the timeout duration of tests. To turn off tests you are not currently using, tap the settings icon (The sprocket, second icon from the left on the menu bar at the bottom) and then […]