Android 6.0.1 or above device not connecting to your Netool?

Shows “Off Line” on main information screen. 

Resolution: After connecting to the Netool Wi-Fi network, a notification appears on the phone, indicating the Wi-Fi connection does not have an internet connection. Tap on the notification, which opens a dialog asking whether you would like to stay connected to the network or not. Select to stay connected, then re-open the Netool.io App and you should now be able to connect to your Netool.

 

Need help with a resolution? 

Send a ticket to our Help Desk or email us at help@netool.on.spiceworks.com

Or comment below

One thought on “Android 6.0.1 or above device not connecting to your Netool?

  1. I selected updates on the app. The response says “Checking for updates” then it says “Please plug in the netool into a Ethernet port that has internet access.”

    I have done as it requested but no change to description in 5 minutes.

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