APP UPDATE

iOS 1.4.2/ Android 1.2.7 Todays APP update brings you multiple quality of life updates and resolutions. iOS App Store Android App   Left of the netool’s name you are connected to now has an icon indicating how the app is connected to the device. A green check indicates that you are connected to the device’s WIFI. […]

Android 6.0.1 or above device not connecting to your Netool?

Shows “Off Line” on main information screen.  Resolution: After connecting to the Netool Wi-Fi network, a notification appears on the phone, indicating the Wi-Fi connection does not have an internet connection. Tap on the notification, which opens a dialog asking whether you would like to stay connected to the network or not. Select to stay […]

Switch information not populating?

Resolution: LLDP or CDP must be enabled within your switch. Some switches do not have LLDP enabled by default and you will have to turn it on. Please see your switch’s product manual to see how to enable LLDP.   Need help with a resolution?  Send a ticket to our Help Desk or email us at help@netool.on.spiceworks.com Or comment […]

Device wont update to current build?

The device may have already passed the check for update. Alternatively some older builds have to be updated manually. Resolution: Plug the device into a port that has an internet connection and restart the device. Some devices that are on a very old build will have to manually force the update by going to https://netool.io/updatenow/ and […]